REFUNDS & RETURNS POLICY

Refunds

Our policy lasts 30 days after the product is received. If 30 days have gone, unfortunately, we can’t offer you a refund or exchange.

- Products that can not be refunded or exchanged are the semi-custom and full custom shorts (unused or damaged). Due to the product being custom-made for a specific person, it can not be returned to our inventory.

- Unsuccessful delivery from the agency such as no pick-up, full mailbox, and denial (mind changing, can't wear) of the product will be excluded from the refund policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account within a certain amount of days.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom products can not be returned.

Exchanges

We only replace items if they are defective or damaged or if you wish to change to a different size. Custom products can not be exchanged. You will be responsible for paying for your shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds

If you haven’t received a refund yet, first check your PayPal account again. It may take some time before your refund is officially shown. If you’ve done all of this and you still have not received your refund yet, please contact us at

support@tuffsport.com

- Please note that international customs duties and sales taxes are not refundable.

- We recommend the use of an insured parcel service for international returns. Please retain proof of postage as TUFF cannot issue refunds for items we do not receive.

- TUFF does not cover the cost of returning items.